Each account comes with a 14-day free trial period. During the free trial, you can upload up to 2,500 pages of content and add up to 5 users. Please feel free to contact us if you have specific requirements for the free trial period.
All page limits apply per business account, not per user. For your file uploads, we get the number of pages directly from your file metadata. When you submit text through our web form (or if we can't determine the number of pages from your file for some reason), we'll calculate the number of pages based on an assumption of 350 words per page.
CounselHQ uses cutting-edge technologies to bring you the best possible user experience and value. This means that our website may not work with some older web browsers. We recommend using Internet Explorer 11 or the latest version of Microsoft Edge, Chrome, Safari, or Firefox.
We set a "hard limit" that's a little above your plan cap on pages, meaning we'll prevent you from uploading additional files/content at that point. When you get close to and/or go over your plan limit, we'll reach out and together we'll figure out the best plan for your growing needs. With this approach, there's no need to worry about any unexpected price increases. Please feel free to contact us with any questions.
Currently, our add-in for Microsoft Word is in beta, but we'd love for you to get started with it now! It's designed to work with fully-updated desktop applications of Microsoft Word 2016 on PC and Mac (which is available with a Microsoft Office 365 subscription). Contact us today for a demo and assistance setting it up for your organization.
Yes. You'll continue to have access to your account for the remainder of the time you've already paid for, but we'll cancel your account after that.